The system we use requires us to select either shipping or pickup. If we allow shipping, it tries to add shipping costs to you. We don’t want that! So, we opt for pick up and we just deliver the products to your coordinator.

If we are doing traditional photography (natural background and a subject) for your team, it takes any where between 2-4 weeks for the turnaround.

If we are doing composite photography (green/blue screen photography and a digital background), the turn around stretches to 4-6 weeks due to the nature of the work needed for the graphics.

Typically, we get all products in a much faster timeframe, but with the unpredictability of shipping these days, we’d rather under promise and try to over deliver.

Unfortunately, we cannot allow which frame we use for our photography. We have a checklist that our editors go through to ensure that the frame used fits within the finished product’s aesthetic. We can’t have a side lit face with a light source coming from the opposite side, can we?

Make up days are at the discretion of the organization booking us. We don’t charge to come out to shoot the teams, but we do have a small fee to come out for makeup days. Please contact your coordinator or us if you need any assistance.

If you miss your team’s preorder deadline, don’t worry. You can still purchase any photo you’d like.

Orders past the preorder deadline are subject to shipping and tax fees, as you would not be in the group pricing, our apologies.