The system we use requires us to select either shipping or pickup. If we allow shipping, it tries to add shipping costs to you. We don’t want that! So, we opt for pick up and we just deliver the products to your coordinator.

If we are doing traditional photography (natural background and a subject) for your team, it takes any where between 2-4 weeks for the turnaround.

If we are doing composite photography (green/blue screen photography and a digital background), the turn around stretches to 4-6 weeks due to the nature of the work needed for the graphics.

Typically, we get all products in a much faster timeframe, but with the unpredictability of shipping these days, we’d rather under promise and try to over deliver.

Unfortunately, we do not allow which frame we use for our photography. We have a checklist that our editors go through to ensure that the frame used fits within the finished product’s aesthetic. We can’t have a side lit face with a light source coming from the opposite side, can we?

Make up days are at the discretion of the organization booking us. We don’t charge to come out to shoot the teams, but we do have a small fee to come out for makeup days. Please contact your coordinator or us if you need any assistance.

If you missed the preorder date, don’t worry! Once the images have been delivered, we will open a post order gallery (for 3 weeks) where you can order a la carte and get them delivered straight to your house! If you miss the post order gallery cutoff date, we can unarchive the page, but there will be a minimum order the servicer charges to unarchive.

If you have seen an item that you would like to order, just let us know! If we can find it we can order it! The sooner you let us know, the better!